/* Caller app layout: one column, max 520px, bottom nav, sheets slide up from the bottom.
   Colour code used everywhere: gold = callbacks, red = retry, blue = fresh, green = retention. */
#root{max-width:520px;margin:0 auto;min-height:100%;padding-bottom:calc(84px + env(safe-area-inset-bottom,0px))}
.pad{padding:calc(14px + env(safe-area-inset-top,0px)) 16px 20px;display:flex;flex-direction:column;gap:15px}

.bnav{position:fixed;left:0;right:0;bottom:0;background:rgba(10,10,16,.94);backdrop-filter:blur(14px);border-top:1px solid var(--line-2);display:flex;justify-content:center;padding:8px 10px calc(10px + env(safe-area-inset-bottom,0px));z-index:20}
.bnav .in{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;width:100%;max-width:520px}
.bnav button{border:0;background:none;display:flex;flex-direction:column;align-items:center;gap:3px;font-size:11.5px;font-weight:700;color:#b9b8c8;padding:7px 6px;border-radius:14px;position:relative;transition:background .15s,color .15s}
.bnav button[aria-current="true"]{color:var(--gold-ink);background:var(--grad-gold);box-shadow:0 8px 20px rgba(255,170,50,.35)}
.bnav svg{width:22px;height:22px}
.bnav .dot{position:absolute;top:2px;left:calc(50% + 8px);background:var(--red);color:#fff;font-size:10px;font-weight:800;border-radius:9px;padding:0 5px;line-height:16px;box-shadow:0 0 0 2px #0a0a10}

.hello{display:flex;justify-content:space-between;align-items:center;gap:10px}
.hello h1{font-size:25px;font-weight:800}
.hello .cheerline{font-size:13px;color:#e4e3ee;margin-top:2px;font-weight:500}

/* avatar tinted by the list the contact belongs to */
.avatar{--c:var(--faint);width:42px;height:42px;border-radius:14px;background:linear-gradient(145deg,color-mix(in srgb,var(--c) 85%,#fff),var(--c));color:#0b0b12;display:grid;place-items:center;font-weight:800;font-size:14px;flex:none;box-shadow:0 6px 14px color-mix(in srgb,var(--c) 30%,transparent)}
.a-callback{--c:var(--gold)} .a-retry{--c:var(--red)} .a-fresh{--c:var(--blue)} .a-retention{--c:var(--green)}

/* hero: today's ring + targets */
.prog{position:relative;overflow:hidden;display:flex;gap:16px;align-items:center;background:linear-gradient(135deg,rgba(255,200,61,.24),rgba(255,147,64,.10) 45%,rgba(169,139,255,.18)),#13131c;border:1px solid rgba(255,200,61,.5);border-radius:24px;padding:16px;box-shadow:0 18px 40px rgb(0 0 0 / .5)}
.ring{width:104px;height:104px;flex:none;position:relative}
.ring svg{transform:rotate(-90deg);display:block}
.ring .lbl{position:absolute;inset:0;display:grid;place-items:center;text-align:center;line-height:1.05}
.ring b{font-family:var(--f-mono);font-size:27px;font-weight:700;color:#fff}
.ring span{font-size:11px;color:#e4e3ee;font-weight:600}
.targets{flex:1;min-width:0;display:flex;flex-direction:column;gap:10px}

/* list tiles: tap to filter */
.tilesrow{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}
.ft{--c:var(--gold);border:1px solid color-mix(in srgb,var(--c) 45%,transparent);background:linear-gradient(160deg,color-mix(in srgb,var(--c) 26%,#13131c),#13131c 85%);border-radius:16px;padding:10px 6px 9px;display:flex;flex-direction:column;align-items:center;gap:1px;color:#fff;transition:transform .12s,box-shadow .15s}
.ft b{font-family:var(--f-mono);font-size:22px;font-weight:700;color:var(--c);line-height:1.1}
.ft span{font-size:11px;font-weight:700}
.ft:active{transform:scale(.96)}
.ft[aria-pressed="true"]{background:var(--c);box-shadow:0 10px 22px color-mix(in srgb,var(--c) 40%,transparent)}
.ft[aria-pressed="true"] b,.ft[aria-pressed="true"] span{color:#0b0b12}

.banner{display:flex;gap:10px;align-items:center;border-radius:16px;padding:12px 13px}
.banner p{margin:0;font-size:13.5px;flex:1}
.banner.red{background:var(--red-soft);border:1px solid rgba(255,92,122,.45)} .banner.red svg{color:var(--red)}
.banner.gold{background:var(--gold-soft);border:1px solid rgba(255,200,61,.45)} .banner.gold svg{color:var(--gold)}
.banner svg{flex:none}

.sec{display:flex;justify-content:space-between;align-items:baseline;margin-top:4px}
.sec h2{font-size:17px;font-weight:800}
.list{display:flex;flex-direction:column;gap:9px}
.row{--c:var(--line-2);display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center;background:var(--surface);border:1px solid var(--line-2);border-left:4px solid var(--c);border-radius:16px;padding:12px 13px 12px 11px;text-align:left;width:100%;color:var(--ink);box-shadow:0 8px 18px rgb(0 0 0 / .3);transition:transform .1s,background .1s}
.row.r-callback{--c:var(--gold)} .row.r-retry{--c:var(--red)} .row.r-fresh{--c:var(--blue)} .row.r-retention{--c:var(--green)}
.row:active{background:var(--surface-2);transform:scale(.985)}
.row.done{opacity:.55;--c:var(--faint)}
.row .nm{font-weight:700;font-size:15.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .sub{font-size:12.5px;color:#cfcedb;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.empty{text-align:center;color:var(--muted);padding:30px 10px;font-size:13.5px}

/* client */
.topbar{position:sticky;top:0;z-index:5;background:rgba(10,10,16,.94);backdrop-filter:blur(10px);display:flex;align-items:center;gap:10px;padding:calc(8px + env(safe-area-inset-top,0px)) 14px 8px;border-bottom:1px solid var(--line-2)}
.head h1{font-size:28px;font-weight:800}
.head .ph{font-family:var(--f-mono);color:#dcdbe8;font-size:13.5px;display:flex;gap:6px 10px;flex-wrap:wrap;margin-top:3px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:9px}
.grid2>div{--c:var(--gold);background:linear-gradient(160deg,color-mix(in srgb,var(--c) 18%,#13131c),#13131c 80%);border:1px solid color-mix(in srgb,var(--c) 38%,transparent);border-radius:16px;padding:12px 13px;display:flex;flex-direction:column;gap:2px;min-width:0}
.grid2>div:nth-child(1){--c:var(--green)} .grid2>div:nth-child(2){--c:var(--gold)} .grid2>div:nth-child(3){--c:var(--orange)} .grid2>div:nth-child(4){--c:var(--purple)} .grid2>div:nth-child(5){--c:var(--blue)}
.grid2 .k{font-size:11.5px;color:color-mix(in srgb,var(--c) 60%,#fff);font-weight:700}
.grid2 .v{font-family:var(--f-mono);font-size:18px;font-weight:700;color:#fff}
.grid2 .s{font-size:11.5px;color:#cfcedb}
.grid2 .wide{grid-column:1/-1}
.kv{display:flex;flex-direction:column;gap:10px;font-size:14px;background:var(--surface);border:1px solid var(--line-2);border-radius:16px;padding:13px 15px}
.kv>div{display:flex;gap:12px}
.kv .k{width:104px;flex:none;color:var(--gold);font-size:12px;font-weight:700;padding-top:2px}
.favs{display:flex;gap:6px;flex-wrap:wrap}
.favs span{background:var(--purple-soft);color:#d9ccff;border-radius:8px;padding:2px 9px;font-size:12.5px;font-weight:600}
.tl{display:flex;flex-direction:column;border-left:2px solid var(--line-2);margin-left:6px}
.tl .it{position:relative;padding:0 0 16px 17px}
.tl .it::before{content:"";position:absolute;left:-8px;top:3px;width:14px;height:14px;border-radius:50%;background:var(--faint);border:3px solid var(--bg)}
.tl .it.ok::before{background:var(--green);box-shadow:0 0 10px rgba(34,227,154,.6)}
.tl .it.no::before{background:var(--red)}
.tl .when{font-size:12px;color:#cfcedb;font-weight:600}
.tl .what{font-size:14px;font-weight:700;margin-top:2px}
.tl p{margin:3px 0 0;font-size:13.5px;color:#fff}
.dock{position:sticky;bottom:calc(74px + env(safe-area-inset-bottom,0px));padding:12px 16px;background:linear-gradient(to top,var(--bg) 65%,transparent);display:flex;gap:8px;z-index:4}
.dock .btn-green,.dock .btn-gold{flex:1;font-size:16px;padding:16px}
.dock .btn-green{animation:callglow 2.2s infinite}
@keyframes callglow{0%,100%{box-shadow:0 8px 24px rgba(34,227,154,.38),0 0 0 0 rgba(34,227,154,.5)}50%{box-shadow:0 8px 24px rgba(34,227,154,.38),0 0 0 10px rgba(34,227,154,0)}}

/* bottom sheet */
.sheet-wrap{position:fixed;inset:0;background:rgb(0 0 0 / .68);backdrop-filter:blur(3px);z-index:50;display:flex;align-items:flex-end;justify-content:center}
.sheet{background:#14141e;border:1px solid var(--line-2);border-bottom:0;border-radius:26px 26px 0 0;width:100%;max-width:520px;max-height:94%;overflow-y:auto;padding:10px 16px calc(16px + env(safe-area-inset-bottom,0px));display:flex;flex-direction:column;gap:14px;box-shadow:0 -20px 60px rgb(0 0 0 / .6)}
.sheet.anim{animation:up .24s cubic-bezier(.2,.8,.2,1)}
@keyframes up{from{transform:translateY(60px);opacity:.3}}
.grab{width:44px;height:5px;border-radius:3px;background:var(--line-2);margin:0 auto 2px}
.calling{display:flex;align-items:center;gap:12px;background:linear-gradient(135deg,rgba(34,227,154,.22),rgba(47,214,227,.10));border:1px solid rgba(34,227,154,.45);border-radius:16px;padding:12px}
.calling .pulse{width:42px;height:42px;border-radius:50%;background:var(--grad-green);color:#032417;display:grid;place-items:center;flex:none;animation:pl 1.6s infinite}
@keyframes pl{0%{box-shadow:0 0 0 0 rgba(34,227,154,.55)}100%{box-shadow:0 0 0 14px rgba(34,227,154,0)}}
.calling b{display:block;font-size:16px}
.calling span{font-size:12.5px;color:#dcdbe8}
.sheet .actions{display:flex;flex-direction:column;gap:8px;position:sticky;bottom:-16px;background:#14141e;padding:10px 0 4px}

/* report */
.tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}
.tiles div{--c:var(--gold);background:linear-gradient(160deg,color-mix(in srgb,var(--c) 26%,#13131c),#13131c 82%);border:1px solid color-mix(in srgb,var(--c) 45%,transparent);border-radius:16px;padding:12px 11px}
.tiles div:nth-child(1){--c:var(--blue)} .tiles div:nth-child(2){--c:var(--purple)} .tiles div:nth-child(3){--c:var(--cyan)} .tiles div:nth-child(4){--c:var(--gold)} .tiles div:nth-child(5){--c:var(--green)} .tiles div:nth-child(6){--c:var(--orange)}
.tiles b{font-family:var(--f-mono);font-size:23px;font-weight:700;display:block;color:#fff}
.tiles span{font-size:11.5px;color:color-mix(in srgb,var(--c) 60%,#fff);font-weight:700}
.tcard{background:var(--surface);border:1px solid var(--line-2);border-radius:18px;padding:14px 15px;display:flex;flex-direction:column;gap:12px}
.hbars{display:flex;flex-direction:column;gap:10px;background:var(--surface);border:1px solid var(--line-2);border-radius:16px;padding:14px 15px}
.hbar{display:grid;grid-template-columns:minmax(0,1fr) 38% 30px;gap:10px;align-items:center;font-size:13.5px}
.hbar .tr{height:9px;background:rgba(255,255,255,.08);border-radius:5px;overflow:hidden}
.hbar .tr i{display:block;height:100%;border-radius:5px}
.hbar b{font-family:var(--f-mono);text-align:right}

/* recordings */
.recbox{background:linear-gradient(150deg,var(--purple-soft),#13131c 75%);border:1px solid rgba(169,139,255,.45);border-radius:18px;padding:14px 15px;display:flex;flex-direction:column;gap:10px}
.recbox p{margin:0;font-size:13.5px}

/* portal figures on the client card */
.grid2.g6>div:nth-child(1){--c:var(--cyan)} .grid2.g6>div:nth-child(2){--c:var(--pink)} .grid2.g6>div:nth-child(3){--c:var(--blue)} .grid2.g6>div:nth-child(4){--c:var(--purple)} .grid2.g6>div:nth-child(5){--c:var(--orange)} .grid2.g6>div:nth-child(6){--c:var(--green)}
.grid2 .v.neg{color:var(--red)}